Email id of the assistant is
<assistant_name>@<org_name>.<some_domain>.com. Each 7Targets account can have only one org_name, there could be multiple users and each user can have multiple assistants for one account in 7Targets, but all the assistants would be for the same org_name.
If one needs a different org_name in the assistant’s email then it would mean another account has to be created in 7Targets.
A user in 7Targets needs atleast one default assistant. And if you are trying to unassign the user from a default assistant then it will fail. If the purpose is to deactivate/remove a user from the org because he may have left your organisation then “Remove from Org” option is available.
When a user leaves an organisation, you can remove that user from 7Targets too by using “Remove from Org” action under Organisation->Org Users. This action lets you assign the leads of this user to some other user in the organisation, like handing over those leads to some other user in the org.
Assistant sends the reply or response received from the lead, to you. If the reply or response from the lead contains any attachment, assistant will attach it to this email sent to you.
Multiple Leads Upload page for the row which has status ADDING|VALIDATED|VALIDATING there would be a Cancel action.
As the leads are added in batch of 50. The cancel will be applicable from next batch onwards when ni ADDING status.
While adding multiple leads from excel, there is a checkbox which lets you only Upload the excel for validating. It is useful if you are using the Intelli upload feature where Assistant derives the name, email. etc from the excel with your format.
Once the excel is uploaded and Validated, you can download the verified excel and check if Assistant extracted the data correctly. If all looks OK then you can click on the Add leads icon to add these validated leads.
Yes it is possible to not have Unique number in the email subject. Though we recommend to keep the number as it helps in avoiding landing the email in spam.
If you still want to do this, then go to assistant preferences and save your preference for
Don't use unique number in the email subject.
When you (user) reply back to the lead copying Assistant, it is like letting the Assistant know that you have taken care, so do not put the lead at risk. If lead is already at risk then take it out of risk.
Assistant needs to differentiate above with a request to followup the lead (EmailCC). So there are two scenarios:
After you get a response, Assistant will forward you that response email thread along with a URL to get to that specific lead in 7Targets. Below are the possible options after you receive a response from a lead.
Introduce Meaction. This is more appropriate to do if the next steps are to be done by a human. For e.g. setting up a meeting.
Replyaction. This action is more appropriate in scenarios where lead asked for some specific things that assistant may not be able to provide automatically. You may decide to cc yourself in this Reply.
Yes it is possible. You would have to create a custom schedule and custom message for it. Below are the steps:
Assistant validates the email address, if the Email address is not valid then the lead is marked Deactivated->Invalid Email.
If the sent email bounces back, then the lead is marked as Deactivated.
On the Lead List page, one could filter by the State as Deactivated and the possible SubState for Deactivated.
Yes. In Assistant preference there is
Assistant Off Days. You can tick the days of the week when you do not want the assistant to send any email. Assistant will skip sending emails on those days.
Timezone is important too for this setting. As based on teh timezone the day is calculated.
No. We just take links to the documents that you want to share with your users. Data, videos remain on your server. Only the image which is part of the email or Signature is uploaded on our server.
AI Sales Assistant stops emailing as soon as
In the email ecosystem, it is critical to maintain a healthy Reputation.
Bounced emails impacts the credibility of the email servers and reduces the deliverability of your emails.
To achieve the better deliverability of your emails, we have the bounce rate limit at the organization level. If the Bounce rate limit of 4% is hit then we do not take risk of sending emails to email ids which are verified as Risky to send.
Email ids which are verified as Safe to send will continue to be processed.
We use multi-layer approach to validate the email ids before sending any emails.
After this multi-layered approach identifies an email to be Risky to send
and you have hit the bounce rate limit
and Assistant retried and checked the bounced rate to be beyond limit for last 15 days
then those leads are marked Deactivated and Bounce Risk.
The bounce rate is calculated as percentage of number of leads created in last 7 days (by Created Date) VS number of leads bounced (Deactivated -> Bounce Deactivated) in last 7 days (by Modified Date). This is at the Organization level, i.e. across all the assistants in the Organization.
The day, the bounce rate goes below the limit, you can restart the BounceRisk leads. It is highly recommended that you be extra careful in handing these leads. Because again if the bounce rate goes beyond the limit you would be stuck with the Bounce Risk emails for 7 more days.
Number of Valid leads created in last 7 days:
Number of leads actually bounced in last 7 days.
Bounce Rate = (Bounced Leads * 100) / TVL
If the Bounce rate is 4% or more then the leads identified as Bounce Risk will be put in status Deactivated->Bounce Risk.
Calculate the Bounced Leads in last 6 days instead of 7. To know the possible Bounce Rate starting from that 6 days earlier date. If it is still 4% or above then go to last 5 days and like wise.
No you cannot. You will have to edit the lead and restart the follow-up.
Right now we do not have the feature to add logo to the signature. Logos, Square boxes, and ‘sales-ly emails’ get a lower response rate compared to plain, simple, direct, conversational emails.
Yes, you can. Go to edit assistant and tick the box appropriately for adding or not adding the direct WhatsApp URL in the email.
Names like Rachel, Ashley work well for US, India. Names like Sonia, Sakshi work well within India. France and middle east get higher response rates with local assistant names. Try different names and let us know how it worked for you. Remember that emails already gone out from one assistant cannot be changed when you change names. Its like hiring a new assistant from the lead perspective.
Our customers generally create a list of contexts that are relevant for them and publish those to their internal team. All leads getting added, the team uses one of the contexts you approve, so all emails go correctly. The context once used is remembered and is searchable too in that field while adding the lead.
Yes, you can deactivate the lead. That will stop sending the emails. To restart, can again assign another (or same) sequence/schedule to the lead to restart followups.
Unsubscribe is not the option to stop sending emails. Deactivate is the right option to stop sending emails. Unsubscribe is used only when the end-user clicks unsubscribe or write ‘unsubscribe me’ (or something like that) in the email. Then Assistant will automatically unsubscribe the lead. If the Assistant fails to read unsubscribe response for whatever reason, you can manually unsubscribe the lead if the lead requested it specifically. 99% of the time, you will never have to unsubscribe manually.
Two ways to send attachments, you-tube videos or photos.