Lead Responses

Lead Responses

What will the Assistant do when a response is received?
Emails responses are read by the Assistant and would try and decide the email intent.

The machine learning model/s tries to identify the response to one of the below.

  • out of office or
  • asks to stops sending any further emails or
  • agrees to have a meeting at a particular day or
  • requests for brochure
  • request to check back later
  • unsubscribe me

This helps the assistant take right action and update the lead state.
Some examples are mentioned below:

Response Inference Action
I am out of office for 2 weeks. If urgent … Lead is Out of office. Connect when lead is back after 2 weeks
I am not the right person. Please don’t email me. Wrong Lead Stop further Communication
Please send me your brochure. Warm Lead Send the email with brochure immediately. Then stop further Communication
Send me your company profile. Warm Lead Send the email with brochure immediately. Then stop further Communication
Setup a meeting for tomorrow 5 PM Hot Lead Forward email thread to Sales. Notify Sales on Phone. Stop further Communication with the Lead. Remind sales after 24hrs to avoid this lead being dropped
We are busy in some other priorities right now. Lets talk sometime in Jan. Warm Lead Set future communication in Jan.
Unsubscribe me from your mailing list Unsubscribed Lead would be marked as unsubscribed.

Lead State

Assistant will categorize the leads in various states based on the followups and responses. Various possible state are:
Hot if the lead has accepted to meet.
Cold the followup is under progress.
Warm lead is someone who has opened 3 or more emails. A good list for your calling team to call.
Engaged lead is someone who has opened 1 or more emails.
Processed followup is completed as per the schedule and there was no response from the lead.
Out of office received an out of office from the lead. Assistant will restart the followup after lead returns back to office.
Deactivated lead responded back asking to stop sending emails. Lead email id is invalid as verified by the assistant. Email sent to the lead bounced. Unsubscribed lead used the unsubscribed link in the email or responded asking to unsubscribe. You wont be able to send any more emails to this lead.
Responded state for the lead conveys that there is some response from the lead and Assistant was not able to categorize it to one of the above.
Pending means Assistant is still validating the email address of the lead.
New conveys that the lead added cannot be processed as you have used up your leads limit as per the plan. You can Restart these leads in the next period or upgrade your plan and then restart these leads now.

Questions answered

  • Why some leads are showing as Pending ?
  • Why some leads are showing as New ?
  • Why some leads are showing Deactivated ?
  • What will the Assistant do when a response is received ?
  • When will the Assistant stop sending messages ?
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